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Frequently Asked Questions
01 | Is there a free trial or money back guarantee?
Yes! You have two options.
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1. Free 14 Day Trial to explore the platform and make a determination to proceed with a pilot program. After 14 days, you will automatically receive a notification requesting a payment method. If a payment method is not added, platform access will be suspended.
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2. 50% Money Back Guarantee use project BIOS for one year and if you feel it failed to deliver value, we will return 50% of your annual fee. Please submit a formal request to your account manager within 30 days of your one-year anniversary from the initial date of use.
02 | What is the most common complaint you have received?
Teams and departments weren't flexible enough.​
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Action We Took: Teams and departments now work as filters and are no longer required to setup before using the platform.
03 | What are next steps if i join the wait list?
Joining the waiting list initiates a no-commitment consultation.
Within 48 hours, an account manager will contact you to discuss your needs, challenges, and goals to determine if our solution is a good fit.
To respect your time, we typically focus the initial discovery call on understanding your requirements rather than providing a platform demo.
04 | What if I have additional questions?
Join the waitlist.
During our initial discovery call, we'll answer your questions and explore if we're a good fit.
To ensure we're investing our time effectively, we'll be transparent if we believe our services aren't the best match for your needs. In such cases, we're happy to recommend alternative platforms.
We love Microsoft Project, Asana, Monday, and others depending on the use case, your current challenges, and desired outcomes.
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